Don't waste your time with this crap platform. Just go with Fiverr.
Hired 2 freelance designers here to provide A4 artwork for an advertisment. I first hired Hafsa Sulaiman and another subsequent hire was named Lê Huy.
Hafsa did provide her first drafts but not to my liking and I decided to provide her one sample for her to follow which she readily agreed. But she somehow subsequently she couldn't do it and withdrew. I then sought a refund which she agreed via arbitration. The conclusion to refund me 100% was made but it's now 2 weeks since and I have yet to see the money. And no communication whatsoever from Workana on the refund status. Seriously Workana?
And since I had issue with the first hire, I decided to hire a second designer hoping I will have better luck. Lighting cannot strike twice right? How wrong was I! Lê Huy was rejected by me initially (before I hired Hafsa) because I concluded he was not reliable based on my chat with him. He just didn't answer my questions well, or rather he completely ignores some questions. But after Hafsa's fiasco, and given that Lê Huy showed a desire to do my project by sending me another followup message, I thought perhaps I was wrong in my first impression. So I decided to hire him after he agreed to my terms to provide 2 drafts by 7 Jan and final artwork by 8 Jan. Come 7 Jan there was no sign at all from him despite me chasing and reminding him. He finally responded on 8 Jan saying he prefers to take his time to do it right. I could not believe what I read. He them sent 1 draft on the 8 Jan. So that was his idea of delivering me the final artwork on 8 Jan, completely skipping the 2 drafts on 7 Jan, leaving me no chance at all to review and comment coz it's was too late for me.
Obviously in his mind the agreed terms and deadline meant nothing. He was either stupid or couldn't understand english. Either way, he failed.
I initiated the arbitration (again!) and guess what? Its 16 Jan today and it's still in arbitration. I seriously believe Workana is a dead platform.
The amount of money I lost in these 2 hires will not kill me, but most definitely left a damn bitter taste for me. Never never ever with this stupid platform. I have used Fiverr for years and never have any issues there.