The customer service was great. Very prompt in responding. Shipping took a while but they at least responded within a day when I inquired about that. The product however was terrible. They advertised 1800 thread count sheets. When I received was not 1800 thread count sheets. I knew it was too good to be true. The sheets are garbage. Of course all they said was "Sorry you don't like them" not lets refund you or anything like that. When the sheets arrived the package said 1800 - Made in China. Nothing at all said thread count on the package. So, they did false advertising because their website said 1800 Thread Count Sheets. I will not buy from them again.