Dervel M.

I purchased about a month ago a bandeau top and a skirt form this site, as i have previously shopped with them before (and never had a problem before). Received my order within a couple of days, which was great. Then looking at my new purchases I noticed that the sizes of my items were two sizes smaller than what i originally bought! First instinct that came to my mind was, "I must have ordered the wrong sizes". Mainly because I was new to this European size chart they created on there site. So I checked my email, and then sourced out the order information. I noticed that i did order the right sizes for myself and that the company accidentally sent me the wrong sizes. I then emailed customer care and told them about the whole situation. Apparently "I ordered the sizes that were sent to me" I clearly took photos of the garments as well as a screen shot of there size chart and my order details to prove that the company sent me out the wrong order, and that the garments were two sizes smaller than what I ordered. Still received no apology at this stage. Instead the company sent me out a pdf file for a free postage return. So then I posted back the garments and was told that I would receive my full refund within 14 days. The weeks passed so I sent a email enquiring about my refund (as it was due to be refunded back into my bank account) and Ive been receiving emails stating " you will receive your full refund in 14 days" I then notified them that the 14 days have passed and why isn't my money back into my account?. They then stopped replying to me. I have sent so many emails to the company demanding my refund and that I have rights as a customer to receive back my money, I still haven't received my money back and I am shocked that such a well known company would deal with a situation so childish like this! Im so furious that they have just ignored this situation and think I'll just go away. This is ridicules and I feel that I have to complain online about them to get there attention. I wouldn't recommend the brand myself and would suggest others. Ive never had a problem with purchasing anything online but this is beyond a joke!