Derrick M.

Laptop battery replacement / go somewhere else - I ordered a replacement battery for my laptop from Northparts in Glen, NH. It would not take a charge and I had to send it back for a replacement. They claim that they did not recieve it. They have a PO Box so I had to use the USPS to send it back. Postal Service may have lost it but then they did not return it to me as undeliverable. The address was copied and pasted into work and printed so the address was correct. It was covered with 2" clear tape so it was not destroyed. I called the post office in Glen and they looked for the package. I think that Northparts made a mistake in house or lost it and they just don't care about dealing with a return. Order from a place that at least offers feedback so you can hold a business accountable for their service.

Lacking customer service / slow shipping - I placed an order for vitamins for the second time from Herbal Love Shop. I called the order in because I have ordered before from places that show an item is in stock even though they don't carry it any more. I also wanted to make sure it could be shipped quickly. After a week I sent them an e-mail asking what the deal was with the shipping. I paid priority. I got an e-mail later in the day that they would respond by the next day. They did and it was clear that the order was not shipped out until I notified them that I had not recieved it. They don't care much to keep customers. I would rather had them not ship the order and refund my money. I could order from anywhere and have better results. The down side of online ordering