Derrick D.

I had been a loyal customer and buyer on eBay for the past 13-14 years (from 2007-2008 to 2021). I had purchased tens of thousands of goods/products on their website during this time period. However, I recently found out how little they valued my business and how little they respect buyers. I had ordered some trading cards/stickers from a seller in early March. For some reason, the USPS seized the package before delivery and indicated insufficient address. I provided the correct address (same one I've used for several years). The seller immediately sent me a harassing message and cursed at me with zero provocation. I later on provided seller feedback that he harassed and cursed at me. The seller then provided buyer feedback calling me derogatory names and saying something else I can't repeat here.

I reported the seller to eBay. I also called the eBay customer service line as well as e-mailed eBay customer service and requested that the derogatory feedback be taken down. Not only did they not take the derogatory feedback down, they removed my feedback and accused me of feedback extortion. EBay also threatened me with suspension. I then reported eBay to the Better Business Bureau, in two separate complaints (one for the nasty treatment and one to get my refund - since I never received the product). They ignored the one complaint entirely. I finally heard back on the refund complaint. They denied my request, but thankfully, my credit card company has my back.

The representative from eBay pretty much glossed over everything and didn't even address the feedback issue whatsoever. They claim that whatever discipline they administer to a seller is confidential. However, I highly doubt they did anything at all, especially since the seller was so eager to be abusive towards me from the onset (obviously hasn't been disciplined before) and the fact that the vile, derogatory feedback about me is still on my eBay feedback board for everyone to see. EBay rewards abusive sellers and punishes innocent buyers. They have no problem being disrespectful towards me either. I will never buy anything on their website again.