Ordered prescription sunglasses, they didn't have it in stock so it had to be ordered from the manufacturer in Italy the process took a little over a month. I would of paid more then double if I where to get it at Macy's with prescription so the price that I got it for made up for the long wait time. I was just worried they where a scam company, but they're legit and the product is authentic so if they don't have the product, just be patient. Customer service usually replies within a day or 2.