Derek M.

These guys are absolute crooks! Hostwinds offer a really good price with 70% discount on black Friday. So I took the basic vps package. If you look on the website under windows vps it says Instant setup and 60 day money back guarantee! So I paid and waited and waited and opened a ticket and opened a chat. Here they said it was becasue the cloud hosting had gone down! Omg I though if the y are like this now! So I could not get any response from my ticket so I set up a dispute with paypal. And then instantly I got the server details and was able to log in. 2 days I spent uploading working files and scripts. I then canceled my paypal dispute and the minute i did this I then could not log in and got a ticket saying my service had bee cut because I had opened a dispute and they demanded the money again even though I had paid! Again I tried the ticketing service but what they do is put you on hold so you cant reply anymore to the tickets! So I contacted them through the chat and as you see below he was boasting that there is no refunds on any of the packages and no money back guarantee once I had clicked the button on the terms and conditions. Look below this is how they trick and treat you
Hello Client. How may I help you?

Client 10:37:24 pm

I have only just started to try and work with you but already you have been late precuring the service i paid for and then I had to raise a paypal claim to refund my money, you then oppened my account and I canceled the paypal dispute and now you have closed my account and are trying to make me pay again
Ticket ID: #**************547 10:38:15 pm

Mark G 10:38:48 pm

We currently do not offer refunds for the following:

We do offer a 60 day money back gurantee, you can find the details on this page:

https://www.hostwinds.com/terms.php

The following products and services are not covered by our 60 Day Money Back Guarantee: Domains, Software Licenses, SSL's, Services Performed, IP Addresses, Product Upgrades, Cloud Servers, Dedicated Servers, Any services or products that are Billed on an hourly basis, and Product add-ons of any kind.

Submitting a PayPal dispute, as per our terms and conditions will make your account inaccessible, as a PayPal dispute causes all services to be automatcially canclled.
You will need to reply to the ticket for assistance with this as I don'n have any power to fix thsi for you via chat 10:39:00 pm

Client 10:39:57 pm

Very clever you waited until i canceled and then you think you can still my money. I don; t think so

Mark G 10:40:14 pm

I suggest reading our Term and conditions
https://www.hostwinds.com/terms.php

Client 10:40:38 pm

I have a business account on paypal and will call in the morning to show you have stolen my money and go from there
You offfer a full 60 day money back guarentee 10:41:00 pm
Read your own terms that I have copies of

Mark G 10:41:35 pm

We do offer a 60 day money back gurantee, you can find the details on this page:

https://www.hostwinds.com/terms.php

BUTTTT this is also in the policy::

The following products and services are not covered by our 60 Day Money Back Guarantee: Domains, Software Licenses, SSL's, Services Performed, IP Addresses, Product Upgrades, Cloud Servers, Dedicated Servers, Any services or products that are Billed on an hourly basis, and Product add-ons of any kind.

Client 10:42:01 pm

Mine is a vps

Mark G 10:42:16 pm

Is is a Cloud VPS? If so it falls under Cloud Servers

Client 10:42:40 pm

Am looking forward to share
My experience

Mark G 10:43:06 pm

Understood, wheen you purchase our products you do click: I agree and have read the terms and conditions

Client 10:43:26 pm

https://www.hostwinds.com/windows-vps.php
Look at your own page

Mark G 10:44:03 pm

Yes our Windows adn Linux VPSs are considered to be cloud servers
https://i.imgur.com/XKqemJF.png

Client 10:44:25 pm

It says60 day money back guarentee

Mark G 10:44:40 pm

You also click before checkout the "I agree to the Terms and Conditions"

Client 10:45:21 pm

Don't think so its advertised on your site you must adhere to it.
Am copying this text thank you
I am not happy with the purchase or your service 10:46:32 pm

Mark G 10:48:37 pm

Sorry to hear you are unhappy, I do recommend that you handle all billing issues via the ticket as I am not a member of billing
https://clients.hostwinds.com/submitticket.php?step=2&deptid=8

Client 10:49:29 pm

I don; t think you will be a member of the team at all once I discuss this with your boss

Mark G 10:49:53 pm

Understood, I am just letting you know what our policies are, I am not preventing you from doing anyting,

Duration: 15m 48s
Chat started on: https://clients.hostwinds.com/supporttickets.php