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I had a very poor experience with one of our wedding vendors, Essen Entertainment, and was going to leave a review due to the owner of the company's dishonesty and unprofessionalism, but before I could leave a review the vendor in question emailed me and said he reached out to his personal contacts at the Knot and WeddingWire to make sure my review is deleted; it is an accurate review, and I have emails between us showing the authenticity of the review and his unscrupulous behavior. I forwarded the email from the owner of the company to both the Knot and WeddingWire and WeddingWire actually responded to me and is going to post my review. The Knot is not only deleting my review when I post it, but their review team will also not respond to my inquiries as to why they are deleting my review. Deleting reviews at the behest of a vendor is really damaging to their credibility. Do not trust the Knot or Weddingwire, as they are both part of the same parent company and both of them delete reviews. Be very wary of vendors with no bad reviews since they delete them.
Tip for consumers:
If you need to use a wedding review site, I would steer clear of both the Knot and Weddingwire as they do delete reviews. If you do use either of these sites I would be very wary of the lack of negative reviews for some vendors, Essen Entertainment for one, due to the fact they both appear to censor/delete reviews pretty heavily.
Products used:
Hired a DJ service through the Knot, Essen Entertainment
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Hi Derek,
We are so sorry to hear about your experience with this vendor! Our Review Team will only remove reviews that violate our Terms of Use. We would be happy to help you find any additional information about your review dispute and the process, please feel free to reach out to our team at help@theknot.com.