Yikes!
On two different occasions, I've tried to fill an expensive medication. The first time I called 4 times and got 4 different prices. The second time I called 6 times.
They process orders and send things without confirming we need them, then send a bill. There is NO way to prevent them from doing this apparently.
Customer service is often clueless or slow.
They have screwed up our orders on multiple occasions.
There are some very serious issues with this company - I suspect their tech systems are ultimately at fault based on the issues. This is the single worst pharmacy insurance I've ever dealt with.