derek b.

Unfortunately British Gas has become my supplier, after my previous energy company folded. BG has, without consultation or them following the Ofgem guidelines, put me onto a prepayment meter account. As a disabled person who cares for another disabled person, this clearly defines my household as vulnerable, but this did not stop BG cutting off my gas supply, I did not realise my Smart Meter was now converted to a prepayment meter, as I had not been consulted, that I needed to put credit onto my smart meter, so far over six phone calls, over three hours of trying to explain, emails to Chis OShea, my MP, Ofgem, still no joy at all.