Derek B.

Ordered a product online that was not listed as back ordered at the time I placed my order, February 22,2021. No big deal. I called a few weeks later requesting a tracking number and was only then notified that my purchase had back ordered. Still, no big deal. I was told that my order might be shipping out May 2021 and I specifically requested that my order remain in the system. Two months later, in May, I call again. It is then that I was informed that my order had been canceled in April. When asked why my order had been canceled they said that two letters had been sent via postal mail to my address. When I asked what address the letters had been sent to they gave me the address of the store I was having my order shipped to. Needless to say, I was furious. They not only had my address on file but also my email and phone number and never once used either one of those to correspond with me. I waited/wasted three months! Now I will find a similar product somewhere else and will happily pay extra to not be treated like crap!