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So let start by saying your starts at 6am meaning you have to be up before that to be ready. I book this tour with my family for vaca fun. We call support as a group to see how was transportation would work out. Around 7am a van pulls Up with a bus full of people. I asked the driver was he picking up my sister and the rest of my family he told me yes they were on the way. After picking up the next group the driver realize that we were on the wrong Van. Turn the van around took us back to the hotel and told us that the other van another van was coming to pick me and my family up as a group. We never got a callback from anyone that day about the tour. Getting a refund is becoming a nightmare. Supposedly due to the driver picking us up and take us back to the hotel to wait for another van. This tour was $150 per person. This was a waste of money from the start trust me.
Tip for consumers:
Rent a car put old San Juan in GPS and have Literally a better experience and time on your own time. Skip waking up at 6am on vacation. Thank me later.
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Thank you for your feedback, Dequetta. We're very sorry that you had such an experience. Your case is being reviewed and we'll follow up with you as soon as possible. Thank you so much for your patience.