Tony W.

I am keeping my original review (see below) but adding 2 stars to my original review. The reason I'm updating is that I was contacted by them with an apology. Since this is not something the consumer can expect from the majority of online retailers, I have revised my rating accordingly. Still, the fact that they sent the wrong color & that I was unable to procure the correct color before they sold out because of their inept "customer service" will still keep me from recommending them.

Here's what I originally wrote:

Don't want to spend another hour writing about these shysters, as I've already wasted too much of my precious time dealing with them.

Long story short, they sent me a BRIGHT ORANGE pair of shoes when I'd ordered a light blue. Two emails were simply ignored. I was forced to talk to one of their $#*!s, who was as rude as can be. When I insisted that I needed a UPS pickup because this was, after all, THEIR MISTAKE, the idiot (who refused to tell me his name) placed me on "hold," which was just his way of hanging up but he was too $#*! to do THAT, since maybe his shyster boss man was listening in.

There was no return label in the package, just this VERY WRONG, UGLY pair of shoes that you wouldn't pay $10 for at Salvation Army.

I will be taking this to the BBB & to my attorney. I'm done with playing Nice Guy with these kinds of shysters.

I've watched UPS go from excellent to good to mediocre to outright bad over the past 30 years. It may just be because I'm in the browned state of Califomexi$#*!, but I'm at the point where I'm ready to ditch Amazon because they refuse to use better services like FedEx and USPS. But then, I've also watched Amazon go downhill along with UPS.

Just a few issues I've had again & again for over a year with UPS:

- The drivers are liars. They will send me an email saying they need a signature on a certain date, I'll wait around all day with the front door open, & they never show. I will then get another email saying "sorry we missed you." They do this each & every time for their "first attempt." I will now no longer wait around -- these lying brown men can kiss my azz.

- Rather than take ONE MORE STEP to put the package in the shade, these brown men will leave packages in the direct sunlight. You just can't buy IQ points, and UPS as well as America will continue to find this out as we continue to give low IQ people (who don't even belong here) jobs that qualified people used to have.

- They will deliver obviously opened and/or damaged packages. This happens so often that I've grown to expect that at least 1 out of 10 boxes will be busted with missing items. I guess you just can't give these low IQ people MORALS either. This is something that UPS as well as the country they rip off -- America -- will continue to find out the hard way.

Whenever possible, I will be boycotting this transnational criminal corporation.

I will give you the short story -- the real story is long, boring, expensive, and painful.

I made the mistake of buying a very expensive Dahon bike from LLBean after being assured by their "customer service" (& I do use the term loosely) that it is given a "tune up" by them before shipment. This is an outright lie. I had to take this bike in to a bike shop twice because it was put together incorrectly. Not only was I treated like dog dirt by their "customer service" on the phone, but by email they mostly simply ignore customers who aren't thrilled at paying hundreds of dollars for defective products.

LLBean has a fan club, & it's a good thing that they do or else they'd be out of business. Besides this Dahon bike fiasco, I've bought other things through the years from LLBean that just weren't worth the money but are always grossly hyped by their fan club. One example is their mission-style furniture. The wood is extremely rough & cheap looking, you have to put it together yourself, yet it is priced in the range of medium-to-high-end furniture.

So, I learned my lesson to never buy furniture from them. I learned to not buy their shapeless garments. Now I learned that you can't even buy other name brands from LLBean -- unless you want to be ignored when the item is defective.