I ordered and paid for a pair of Keens Portsmouth size 11 USA walking shoes.
I received a pair of runners, Jack Wolfskin size 9 USA.
I tried to contact via their site details, no reply.
All was as Daniela's comments of her experiences.
Their postage details are:- zhouxiang 032 Room 1217, No 145 B Lanxi Road Putuo District Shanghai China