I ordered my flowers and they were supposed to be delivered on Dec. 22nd. That day passed and they had not been delivered. Well I then emailed them with no response... twice! I tried to chat with no response either. Oh and I forgot but the first thing to happen was I got an email saying I needed to pay, when in my banking account the transaction was already pending. I wanted it to be a surprise, but I had to spoil it for my girlfriend and let her know I had ordered her something and it had not gotten to her. Well eventually it was delivered and she told me the flowers had already started to darken. Overall, just a horrible experience and to this day I still have not received any email back. I had ordered from here before, but I'm done with a company that treats their customers that way. No more of my business!