dennis m.

Have used this software periodically. Mainly when I am out of town to connect to my home computer. Yes I am using as a free customer. The amount of usage I have with the product does not warrant me purchasing a yearly plan. I only use it for personal use only. After I installed a new version of the program something went wrong. I am getting a "Trial Period Expired" message. I did call these people. The person on the phone was a bit short and rude with me because I wasn't a paying customer. I filled out a request online to have the problem fixed. It's now been 4 days and have yet to get any response. I am now filling out a request daily to have this fixed.

Since this, I made it my daily job to find another option. For those of you who are also in need try Anydesk. They also have a free version. Anydesk is simple to use and install. It also has a manual in pdf format you can download that explains everything you need to know about the application.

I'm getting tired of these software companies who, even if you purchase their product, give sorry support or even no support at all. Most only allow you to email them with your problem and then take 2+ days or more to get back to you. Pathetic.