Dennis H.

Use a CREDIT CARD with PURCHASE PROTECTION.
Buy ONLY ONE item at a time (if you buy more than one and have a problem, their wonky system makes it difficult to address; also, should an item go lost and in the rare event that one is not refunded as A.E.'s dispute process is also a little wonky at times, you can get the money back through your credit.

A.E. Has a chat robot you HAVE to use to then get a real person which may help a dispute along. This is the only direct way I've found to interact with A.E. Although others exist on-site (that don't work).

Site says if you join you get $15 credit but site wouldn't apply that credit to a purchase I wanted to make.

I called -- and was told to email them. Days later they don't know what I'm talking about but tell me to look, again, for the credits. I send 3 screenshots showing where I was told to look. No credit.

I tell them. Days later they write back and say there is no credit!

What a hot mess.

My first experience with them and it is horrible -- horrible, confused, useless customer 'service'.

I doubt they will be around should I ever need to deal with a repair, warranty, etc.

STAY AWAY!