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I ordered tickets on StubHub and received black and white copies of downloadable tickets. I have gone back and forth with them for days. Every rep i call said they will get back to me and no one ever does. I finally allegedly reached a supervisor yesterday who not only said she would get back to me but would get back to me in two hours. NOT A WORD FROM HER. I called them again today and simply told them again. "I ordered tickets -not a down load or instant download, or e-tickets etc. I selected a seller indicating he was shipping tickets via UPS. What I received was black and white copies of someone else's PDF downloaded tickets. I explained to StubHub I did not order a duplicate ticket to an event but my intention was to purchase the only ticket to my seat. Right now I own a duplicate of the original. There are at least two of my tickets available to the show. The seller could print out a few more and sell those too if he/she desires. I explained to StubHub this is fraud. To knowingly take my money and sell me a duplicate ticket to my seat to this event. IT IS FRAUD. I asked them for my money back 15 times. They answer NO. I told them to take my duplicate ticket back and resell it themselves and provide me with real tickets being the one and only ticket to my seat to the show. They said no to that. The seller of my ticket violated StubHub seller policies. I pointed that out to StubHub they didn't care. They insisted my duplicate black and white copy of the original ticket is a valid ticket. How they can state a duplicate ticket is valid is nuts! They knowingly sold me a duplicate ticket ---FRAUD
I have been trying to resolve this issue up front with StubHub to no avail. The show is 6 weeks away and i thought they would want to correct the situation. Nope they got paid. They keep pushing their fan guarantee. All it guarantees is that if your ticket doesn't work you'll get your money back. They say you can call them for a new ticket on the spot and if a ticket is available through them, not the venue they will email you one. I suggested to them their fan guarantee should be to correct the fraud they perpetrated on me in selling me one of at least two tickets available to the same seat at the same show.!
I hope someone at consumer affairs reads this and initiates an investigation into these fraudulent practices by StubHub
Dennis F.'s review of StubHub earned 3 Very Helpful votes
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Dennis we are so sorry for this frustrating experience. Sellers don't always provide a hard ticket that you are looking for to events. Alot of events don't provide those tickets any longer. We assure you your ticket is valid for entry and we would hold this seller accountable if it was not and work to get you into the event. Let us take a look at your specific order and see what we can do to assist. We will private message you here for your account info.