7 days ago I went into the store in order to get some information about 3D printing and maybe see some sample prints and maybe see a printer at work. When I walked into the store there were printers running, print samples on display and staff answered all my questions and offered lots of additional information and tips. They showed me printing software that they use for themselves and showed me how to get printing quick and easy. Extremely impressed with the patience and willingness to answer all my questions and then some. The next day I came back and purchased an A5 printer and three rolls of different colour PLA. I was surprised how much filament is included in the box with the printer. More than just a sample. Enough to print many objects. They showed me how to assemble and level the printer so when I got home with it I was printing things off thingiverse in less than an hour. The printer has been going all day everyday. I've had no problems or issues. So far I've printed mini crossbow. Bow and arrow, gear boxes, remote control car frame, spatula to remove items of print bed, some medallions etc. I've only had to cancel and restart a print a couple of times and change settings to get the object to print the second time around. The printer is very well designed and intuitive to use. I've only been printing for a week but I already feel like a pro. If I ever have questions or have problems with printing or with the printer itself I know they will go above and beyond to assist me. I highly recommend this store.