Member since October 2018
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I recently purchased a costume from Spirit Halloween. The sales clerks were very unprofessional, they were not clear about return or exchange policies, they talk about random unnecessary information to distract from hearing their policies. I returned to Spirit Halloween 4 hours after purchasing a costume for my son, in hopes of returning the costume, as it was too small. The sales clerks were extremely rude, were very argumentative, and when I tried to explain my position and then not making their return/exchange policy clear, they threatened to call the police. I asked to speak with a manager, the child working stated she was the only one available. I asked to speak to someone with authority, and she threw a receipt at me and told me to call the corporate office. I asked for her name, she rudely replied Bethany and refused to give me a full name, so I could call in a complaint about her lack of customer service skills and extremely rude behavior. Had they made their return/exchange policy clear, I would not have purchased the costume. I feel the I was ripped off, deceived, and Spirit Halloween stole from me. I will never return to Spirit Halloween, I will boycott this store and all locations. I will also tell my friends, and deter people from doing business with such a crooked, thieving company. I hope Spirit Halloween does not come back to Auburn, Maine again.
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