Denisse L.’s Reviews of The Classy Home & more

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Furniture

4/9/21

The quality of the items are TERRIBLE! Not to mention the customer service ladies who answer the phone, súper rude. I bought 2 chairs my total was exactly $329.80. The chairs came in and they were super bad quality. They were peeled and some of the legs were broken. The only thing they would tell me is that they were gonna send me parts for the chairs which is just beyond ridiculous because they were BROKEN. There was no way they could be fixed. They refused to give me my money back and kept on going back and forth with them for a month. I emailed them 10 times with pictures and every time I would call the rude $#*! ladies at customer service would tell me to send them more picture because they "couldn't see where the chairs were broken". I will insert the pictures of the chairs. ***WARNING*** DO NOT BUY FROM THIS COMPANY. THEIR $#*! IS TOO EXPENSIVE FOR THE QUALITY THEY GIVE YOU. WILL NEVER BUY FROM THEM AGAIN.

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The quality of the product.

Products used:
Dinning table chairs

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Value

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Rachel G. – The Classy Home Rep Over a year old

Hi Denisse,
I'm truly sorry to hear about the experience you had with our company.
We strive to provide our customer with the best service possible and we are apologize to hear that it wasn't the same for you.
According to our records it shows that your request has been honored and a full refund was applied to your account.
Since your feedback is truly important we definitely take this as a learning experience and we will work on making sure that our customers are served with the best service.
Thank you again for your feedback!

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