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I have now booked twice with them, twice in Mexico, once in Zihuatenejo and this time in Zipolite Oaxaca. I had to cancel well ahead of time. Impossible to get refunds. All kinds of excuses, saying it is not a credit card but a debit card, etc. In both cases I had to raise a dispute or claim with my bank to get a refund. I was told by the bank (Chase) that this happens a lot with Booking.com reservations
Denis L.'s review of Booking.com earned 5 Very Helpful votes
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Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you...
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
