They are the worst by far! Will NEVER use them again! My daughter needed very IMPORTANT documents overnighted from Illinois to Iowa so she can fly out of the country for her trip which was still a week away. Well its been over a week and we still havent received the package. Her package has been bouncing around all over the world! First time she checked the tracking and saw that it was in France(we thought it was an honest mistake) she called them right away, they apologized and assured her they would get the package to her. Package did make it back to the States and yet they still managed to make the mistake a SECOND time! Package was shipped to Ireland. So because of all this, my daughter had to cancel her trip(everything already paid flights, hotels etc).