Denise S.

My flight got canceled and I had to find a hotel near the airport. I went on booking.com and googled hotels near the airport. A bunch of them came up and I just picked one because it was late and I was tired. When the taxi arrived he said that was pretty far away. The taxi ride was going to add a bunch of money to the cost so I called the hotel and ask if I could cancel. There was a no cancellation policy. The guy at the front desk said that he would cancel my reservation after I told him that their ad was misleading. He said it was over 20 minutes away from the airport and that he would cancel my reservation in the morning. He didn't even ask my name. If a hotel is near the airport it should be near the airport. This was misleading and may end up causing me to pay for a hotel night that I didn't even use.