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*** To report to the BBB please use the info provided on the photo I have attached.*** If I were you, I would drill down on these reviews by clicking the 1-star bar to discover a commonality--we've all been screwed a sneaky $#*! monthly charge. I used this service ONCE for a mere cover letter, in which costed me $1.95 without even realizing, in whatever heeded warning there was (not visible or communicated) that $19.95 would be charged MONTHLY. Who IN THE HELL would use a COVER LETTER/RESUME service every month@ $19.95 with no stopping after spending ONLY $2.00?!---that logic doesn't even make sense. Without me realizing it, I have been charged $19.95 for over a year now. I am supremely livid at the sneaky A. C. H. Withdrawals on my account. Spoke to customer service and they are only willing to refund ONE measly recent charge, after over a year of scheming my card. DO NOT TRUST THIS WEBSITE AND RUN AWAY FAST.
Tip for consumers:
Report these people to the BBB immediately !!
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Only gives you generic phrases and wording. You still have to do some creative wording of your...
My first cover letter that took me all day to get perfect wasn't saved and because I have to pay...
Hi Denise,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!