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Selection, pricing, trust
I've ordered several items from Pottery Barn and generally have been pleased, but this past November I ordered the Fionah sofa in performance velvet. First, the bench cushion is a brick. Second, the performance velvet pills and sheds and despite every day use for several months continues to pill and shed. Finally, today I moved it into the living room to make room for my new family room sofa and the screwed in legs were all loose. We're just lucky the whole thing hadn't collapsed! Sad, sad stuff. Looks good though.
Denise M.'s review of Pottery Barn earned 3 Very Helpful votes
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A little difficult to navigate. A little disappointed I couldn't use any of the first time or...
Hello Denise- I am truly sorry to hear you have not had a more pleasant experience, and I would like to help in any way I can. I have sent you a private message with my contact information, I look forward to hearing from you soon. Thank you, -Ramona