Placed an order on December 1 for a personalized custom print. It was to be a Christmas gift for my husband's family. They received someone else's print 2 weeks later. We notified the company immediately and were assured they would correct the problem immediately. We were guaranteed Christmas delivery. Instead, we've spent hours on the phone, sent numerous emails and finally told them we intended to file a complaint with PayPal and the BBB.They even had the audacity to send a shipping label to our family stating they needed to send the mistake back in order to get their print. Apparently the intent was to switch the mistaken print between the 2 families. While I feel badly for the other family, I don't think our gift receipients should be inconvenienced at all! The company charged my PayPal account for $118 very quickly but it took all this time to get what we paid for. Print finally delivered today. We were promised a $25 gift certificate, which we never received. We were refunded $8 shipping for our "trouble" I wish I would have read these reviews before ordering. Never again!!