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Denise M.

  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Hobbies & Interests

Member since January 2017

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

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  • Profile Views

    181

Review Distribution

2 Reviews by Denise

6/7/18
I bought the Meyer Lemon Tree as a gift and a small one for me. They arrived healthy and with flowers! Smell wonderful. I will purchase from them again for sure.
1/11/17
Placed an order on December 1 for a personalized custom print. It was to be a Christmas gift for my husband's family. They received someone else's print 2 weeks later. We notified the company immediately and were assured they would correct the problem immediately. We were guaranteed Christmas delivery. Instead, we've spent hours on the phone, sent numerous emails and finally told them we intended to file a complaint with PayPal and the BBB.They even had the audacity to send a shipping label to our family stating they needed to send the mistake back in order to get their print. Apparently the intent was to switch the mistaken print between the 2 families. While I feel badly for the other family, I don't think our gift receipients should be inconvenienced at all! The company charged my PayPal account for $118 very quickly but it took all this time to get what we paid for. Print finally delivered today. We were promised a $25 gift certificate, which we never received. We were refunded $8 shipping for our "trouble" I wish I would have read these reviews before ordering. Never again!!
jenniferg48
Jennifer G. – UncommonGoods Rep
We're all so very sorry for all of the effort you've had to go through for your order. Several things went wrong and we feel terrible for our mistakes. I'd love to look into this personally and see if there's anything else that we can do for you. I'd appreciate it if you'd email me at jen@uncommongoods.com so I can locate your order and get to work on this for you. I'm looking forward to hearing from you!

Denise Has Earned 2 Votes

Denise M.'s review of UncommonGoods earned 2 Very Helpful votes

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nicolel475
2/20/20

Very friendly customer service representative. Awesome!

sandrab1245
2/20/20

It was fine