denisel46

Denise L.

Contributor Level

Total Points
265

2 Reviews by Denise

1.7K Views
2/13/18

We visited Tigress Furniture inTerry Hills mid-2017 and ordered various items for our house. The service during the buying process and up to delivery was professional, attentive and helpful.

When we received our goods, we noted that we were missing a matching wingback chair and the other one was damaged. We immediately contacted the shop by email, which they responded asking for images which I promptly sent. After waiting ten days with no communication from Tigress, we emailed asking if they could please update us on the missing chair and replacement of the faulty one.

Then silence, for three weeks, although in fairness a tiny portion of this was over a Xmas period needs to be taken into account. After three weeks we tried to call, no reply, so we emailed asking if they had an update.

Tigress emailed back the same day and apologised saying that they are awaiting the supplier (Vivin Imports Pty Ltd) to receive stock and that they have pushed the lead times back a couple of times. The email continued to say that they would swap the damaged chair providing further waiting time for the new and the replacement of 2 weeks (5 months after the initial order).

The email was polite and thanked us for our patience in the matter. It did though slightly alarm me, as the order was placed 4/5months earlier and paid in full prior to delivery. My thoughts and concern were that it appeared that Tigress asked for and received payment for an item that they did not have or intended to deliver.

At the end of the period, silence, no follow up call letting us know what is happening. We called the store and was told the wing back chairs were still not in and we would have to wait another three weeks. (six months after initial order and three months after being paid in full).

During that call, it was discussed that Tigress would reimburse the money owed on the missing chair, collect the damaged one within seven days and then credit our account once back in the store.

The seven days turned into eight with no contact from Tigress. We sent a further email asking them to respond as we wanted the matter resolved. In a last-ditch attempt to obtain a resolution, we asked if we could receive a response to this email in seven days. If not after months of trying to resolve this we, unfortunately, have no other recourse than to take this matter to Fair Trading to reclaim our money for items not received and damaged.

It is a real shame as I had planned to purchase more furniture from Tigress both externally and internally. I have now gone elsewhere which has opened me up to other places where the service has been excellent.

After posting this review, I received a call from the owner who is passionate about the business and the customers. The call was sincerely apologetic and wanted to let me know that due to the desire for all customers to have a good experience, some internal changes have been put in motion and has happily resolved the situation with myself concerning the two chairs.

The reason for giving this company four stars is because I admire the strength of character for anyone to deal with a complaint head-on and to turn it into a positive experience not only for the aggrieved but also for other people who will later purchase from them

7/15/16

I recently received 5 items of clothing from Fashion Mia 4 of which was made of extremely poor material especially the dresses.

I emailed the company as I wanted to return the items and noted on their website that it said any return any items must have a Transaction ID and Order number beginning with B5xxx. My email mentioned that it appears that I hadnt been provided with such information either email or in the packaging. What I did have though was a Paypal transaction ID reference which I uploaded and sent as confirmation.

I quickly received a polite email from Cassie Customer service asking for their transaction ID and order number beginning with B5XXXX. I thought this strange as the absence of this was explained in my email. However to assist further in getting these items returned, I took photos of the packing ID number and item reference numbers (also on packaging. Strangely I received the exact same polite email.
After my own experience and reading some of the reviews I believe Cassie may be bogus and this is a scam. Please do not fall in the same trap as I did. I will not be purchasing any further items from Fashion Mia and will do my best to ensure others I know do not do so either.

fashionm1
Fashion M. – FashionMia Rep

Hi Denise,

Thank you for your review.

And we do accept return and refund, but return cost should be paid by consumers in some area, please understand.

If you are willing to return products, please email our customer service with your order number and they will help you with it.
Email: service@fashionmia.com

BTW, could you please tell me why you are not satisfied with our products?

Fashionmia.com

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