Denise K.

STAY AWAY! We have advised in writing we are terminating our relationship with them. They still charged our company credit card. Contacted them again and finally received credit for the unauthorised charges. Now, they have charged our credit card again! On hold waiting to speak with someone.

We started with them in 2014. It was to increase our online presence. It was not worth it. Created much more work on our schedule coordinator by patients not providing complete information, constantly scheduling for a consult (because that is the default) instead of what they wanted. All ZocDoc had to do was make the first option on the drop down box blank forcing the patient to open the drop down. I suggested this many times but of course nothing done and patients continued to schedule for consults. Once these appointments were requested many times we were unable to contact the patient resulting in the patient coming in and getting upset because they were not scheduled for what they truly wanted. Then they switched to a new fee structure. This was the last straw, we sent a letter terminating our relationship with them in December but was advised since the yearly fee was paid and non-refundable to keep the account active so our current patients can schedule at not extra cost. The new patient parameter was to be set at zero so no additional charges would be applied. This sounds reasonable until a new patient tries to make an appointment and they receive the message "No upcoming appointments available". With this message, the prospective new patient will move on to the next practice. I can go on and on but they have already wasted too much of my time.