Denise J.

Do not waste your money on this service and do not cause yourself untold misery by using this service. I thought my phone was stolen and I requested a replacement device. Brightstar sent a replacement device after me paying them $452.00. When I found my phone, I promptly advised Brightstar and received incompetent direction on how to return the replacement device. Brightstar promptly blocked by phone service. It will be 20 days between the replacement device arriving at their facility (verified by tracking) and me (hopefully) getting my phone unblocked. All in, I've been 25 days without service on my business phone. Apparently, I have paid $13.00 a month to Brightstar for many years and $400 per month to Rogers for 20+ years in order to be denied access to my business phone for 25 days. In addition, I have spend more than 4 hours of my valuable time calling Brightstar and Rogers. Absolutely unacceptable, totally frustrating and massively inconvenient.