I know this site has received a lot of mixed reviews. My experience with this site has been above average and I will continue to use this site for several reasons. First, the quality of their merchandise is good. I have purchased several (10+) sweaters for myself and my husband and all of them have been the heavy duty, thick, plush sweaters I expect to buy from a trendy higher end store. The sizes fit well for both me and my husband. I also purchased several pairs of shoes. They were decent quality--very trendy and sturdy. The second reason I love this site is they offer fast, flat rate shipping! I pay $6.99 and have received all of my orders in 4 days or less. Lastly, I love the prices! Even though most items are only $10 they do have sales and the prices are even lower.
The only cons I've experienced shopping with this site is that one pair of shoes that were improperly sized (a half a size to small). Also, I accidentally ordered more than one particular item (which is very easy to do on this site). I checked out and then saw the mistake. However, this site does not allow you to modify an order once it has been placed--even before it ships-- like most sites. I immediately emailed and called the company so I could have the items removed from the order prior to shipping to avoid having to return the items. The items were shipped anyway and an email reply was sent post shipping.
Overall, this is a great site, with great prices, good quality merchandise, excellent shipping and average customer service.