Denise Goodwin P.’s Reviews of Heirloom Roses & more

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6/18/21

I ordered from Heirloom Roses for several years, for roses for myself and for gifts to various family, spending close to $1000 over recent years.

Last Fall, in two separate orders, I paid for 12 roses, planting them as soon as I received them. This Spring, 4 were dead though the other 8 are doing fine.

Per the company's "guaranteed" warranty, I put in for a credit for the 4 dead roses. After an extended wait, I received two emails denying the refunds. (They claimed I did not submit photos – a LIE.) When I immediately wrote disputing their decision, Heirloom claimed I planted them after the first frost, another LIE. I followed that up by sending a 2020 temperature chart for my location and they wrote back that the roses did not receive enough sunlight. ANOTHER LIE – the sunlight averaged 11 hours per day at the time I planted them.

I tried to call, to speak to a human being, and was on hold for almost a half hour until I gave up. Heirloom's "customer service" is abysmal and the warranty is absolute nonsense. But the company at its heart is dishonest and if anyone thinks they will honor their guarantee, they will be in for a shock.

Do not buy from this company. I never will again.

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Heirloom R. – Heirloom Roses Rep Over a year old

I want to start off by apologizing for the recent experience you have had. We never want our Customers to feel this way! If you could call us at your earliest convenience or send us an email, we would be more than happy to review your RMA request with you.

Denise Goodwin Has Earned 6 Votes

Denise Goodwin P.'s review of Heirloom Roses earned 6 Very Helpful votes

Denise Goodwin Has Received 2 Thank Yous

Kay J. thanked you for your review of Heirloom Roses

“BBB, and ftc.gov (for file a complaint or do whatever it takes to close that evil business) I am totally agreed with all you said hun. They need to be shut down. Never again in a million year that I would buy from them. (916) 322-3360”