denise c.

I really wanted to give this company the benefit of the doubt despite reading mixed reviews. I actually should've taken more time to read the reviews but the affordability is what lured me in. Never again. Dealing with this company was nothing but a headache. There's no easy way to get in touch with anyone right away unless you wait for a while to chat with someone or send an email and hope for a timely response. I have been trying to get my mattress delivered all week seeing how it's been sitting at a local white-glove service facility since 5/1. It's been 10 days with no contact from anyone and not knowing when it will be here. I asked for a phone number to their 3rd party white glove facility only to be told that they had no order for me and that I wasn't the first person with that issue. They didn't know why Nectar kept referring their customers to them when they had no orders for these customers. Nothing but the runarounds and no resolution. Then they wanted to tell me that a full refund can only be given when they have their product back! They wanted to screw me out of $1200 for a product I never had possession of. Finally, I had to raise hell and demand a refund after almost a month of placing my order and a wild goose chase. The prices are NOT worth the hassle.

Do yourself a favor and steer clear from this place. They do have a great selection of frames at a good price but it is definitely not worth the price you have to pay if there has to be an adjustment made or a return/refund request. This was my first time trying it online and it will be my last. Everything was alright when I placed my order. Then, I was notified I needed to pay for an upgrade. Ok, no big deal. I called the same day I received that notice to pay for the upgrade and to see if they could work with me on the price of the upgrade since I had already paid for the standard package. Well, I called and waiting on the phone for 30 minutes! So I tried again later and finally was able to talk to someone. They worked with me on the price of the upgrade and all was well. I received my glasses in the mail on Wednesday 9/6 and I was excited as I have been needing new glasses for some time. I've been dealing with a blurry left eye. To my disappointment, I received the wrong prescription! So I immediately went to the website and filled out my return form for a refund. It's now Friday and I have yet to hear anything from these people, not even so much as an acknowledgment that they received my request and will follow up! I've been sending messages since and still no word. I've worked in customer service all my life so I feel that it's safe to say this is by far the worst service I've experienced. You would think because they deal with something medical/health related they would be more attentive. Fooled me.