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Denise A.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Business, Clothing & Fashion

Member since February 2019

  • Review

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Review Distribution

2 Reviews by Denise

5/6/20
Getting items through this site has always been kind of a 50/50 proposition. I've gotten some items I really love and a lot of poor quality junk that has little relation to what is pictured/described.
NOW, I've noticed a new trend over about the past 9 months or so that has prompted me to review... If you are lucky enough to win an auction at less than the average price that an item has been selling for, you have about a 70% chance of the Seller cancelling your order. What does Tophatter do? Why they give you a full refund... IN SITE CREDITS! I have a couple of issues with this. 1) if the seller cancels my order, that should automatically be a cash refund. 2) When it is happening this often, there is a problem with the SELLERS on Tophatter!!!
It's an auction site, and that is a pretty shady practice!
Example - Won an auction for $12. I've been since watching this same item sell between 25-30 dollars. I was just notified that the order is cancelled and "good news" I've been refunded with Tophatter credit! (I bet THOSE other, higher priced orders did not get cancelled and refunded!)
angeliquec12
Angelique C. – Tophatter Rep
Hi Denise,

Thank you for your review. We hope every shopper will be delighted with every purchase and do our best to ensure that happens, but we understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid is provided upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

Refunds processed as Tophatter Credit can be converted to cash refund upon request, except when: the refunded order was initially paid with Tophatter Credit, or the refund Tophatter Credit has already been applied to another order. Contact our support team at https://tophatter.com/new for help.

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique
6/13/20
I have ordered from this site a few times now. First, when you order, be aware each vendor bills as a separate order. I've had multiple of these overall orders from multiple vendors where I don't receive the merchandise from 1 or more vendor. You then have to log a dispute and go back and forth a few times before AliExpress MAY decide to refund your money... or they may extend the shipping time period... for MONTHS. I've definitely had much better luck with merchandise vs clothing.
This last order I placed was the first for clothing, and I really should have done more research!! 2 of the items I ordered came in a timely fashion and are great quality. The rest?? 1 was timely but subpar quality and really did not match description. Another 2 subpar quality, don't match descriptions, wrong sizes (1 was wrong size AND wrong color).
Still awaiting delivery from 3 more vendors... orders placed End March / 1st week April.... acceptable delivery range has been bumped out on all of these until mid-July!

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