Denis B.

Hello, I wanted to give my quick comments on Teamviewer. I use Teamviewer very occasionally to help my sister in Canada who has autistic child back up medical files and emails with doctors. (There are years of info, related to her autistic son that she cannot afford to lose.) So, once every 2 months I would use TeamViewer, to access her computer, tidy it up and move her files and documents and photos the cloud.

*** Now Teamviewer cuts my connection every 2 mins (unworkable!) and they state that my use has been detected as commercial use! (say what?) Worse there is NO live or chat support for personal Teamviewer users. You have to go to their website and submit messages and wait a few days (I think?)

It is not a very friendly process and I just learned that you can ask for a reset of your Teamviewer back to 'personal use'. To do this you have to go to "https :// www.teamviewer. Com/en/reset-management/", get your device validated, re-log on, complete the PDF stating you are a personal user, print out, sign, scan the signed PDF, and re-upload to the same website and then wait 2 days for a response! The alternative is to pay 49 $ a month (yikes) it seems for a license (which doesn't make sense if I only use Teamviewer occasionally and clearly for personal use.)

So... I am disappointed with Teamviewer and what seems to be a desire to just charge more and more... or force people the commercial route direction for large monthly premiums.

*** After my TeamViewer fiasco at being branded a commercial user, I chatted with Kara from "ANYDESK". ANYDESK seems to be a nice alternative and it is free for personal use (https://anydesk.com/en/downloads). I will test their software 1 or 2 times and, if I like it, then I don't mind going the LITE version for $10 a month even thought i could use the personal version for free. I would like to encourage companies that are sensitive to people's needs and are not so greedy and that don't waste my time.

Thanks for reading

Account closed suddenly, and due to error on my part. That's fine! Tried messaging to get unlock, yet to hear back. Tried creating another account and upload pictures, and again slammed down immediately. Kind of disheartening. Very Draconian! Significant loss of time. It seems they pride themselves more on slamming people down and closing accounts, rather than considering human elements. Not really a service that is human friendly. Run by filters or code and algos. If you make a mistake, kiss your profile good bye and you lose all the time and hard work to set up + the connections. I regret I put time into this. They cta by saying that they don't have manpower to answer. So its a site regulated by machines. Frustrating... Time waster... Careful of every word you use...