Deneine P.

I've ordered a number of times from beautysage without any issue. And as a self proclaimed product junkie and former spa owner, I KNOW beauty products. They receive very high marks in my book for excellent product recommendations. The site is informative and easy to use. I am also in love with their Sage Point system.

My one star review is a warning to consumers regarding their customer service. I ordered a Riiva Microderm on July 2nd and then wrote a week later to inquire why I haven't received it- the customer service manager Ray Aziz was terse and unapologetic in his response to my email. The website states that they will ship in 1-3 days from ordering. I took into account that the holiday may delay the process for the length of time it took them to fulfill the order - yet it was 6days from ordering until the time they printed out a shipping label and then another 4 days before my package actually left the facility. According to UPS I probably won't receive the Microderm until Wednesday the 17th. That's over two weeks since I placed the order. Since the business focuses on beauty & wellness, I believe that fantastic customer care should be their number one priority. I spent 289.00 on a piece of equipment that I could have ordered from any one of a dozen sites. I chose to order it from BeautySage because I like the site & I've never had any issue with their shipping times. Ray ignored my concern, he was downright snotty in his reply (only apologizing after I pointed out that he hadn't). He didn't offer any kind of recompense for my wait- a couple of free samples or a few points would have sufficed. And overall, I ended our last communication feeling very much like this guy couldn't give a s**t about my experience, the fact that I had just spent nearly $300 on something that was slow-boating it through their shipping & handling process or whether or not I will continue to be a customer. His response and the length of time this has taken is just unacceptable.

The last email they sent me was about a new hair product line. I read through it as I always do and then placed my order from the products' company website, not BeautySage. I'll take the suggestions & I'll read the reviews from the BeautySage site, but it'll probably be a long time before they earn back my hard earned dollars.