I placed a large order online and was unable to enter promo code for sale price. I called and was told I would be issued a refund. That was months ago... still no refund. Many phone calls were made and each time I was told the refund would be processed. Needless to say I am out quite a few bucks. Lesson learned. And by the way, if you order multiple items, they do not come from one place like Macy's. They come from different stores and your order comes in pieces.