I ordered a simple cheap made in china by the way, d-ring snaffle bit. It was welded shut on one d ring so i called the customer service to just send it back and get another one. Sometimes this happens i realize that, but they wanted me to send a picture of the bit like that would show in a picture, the girl was rude, short, and acted as if i was trying to rip them off. For goodness sakes it cost 30.00 what the hey. So i just cut my loses and said forget it. But i will never do business with this company again, to say the least