Deivid N.

I used to be a fan of Coinbase, but after they took my crypto at a loss at basically STOLE from me I no longer like them and why I recommend everyone to watch out. Not only that, but they probably have the worst customer support team on the planet that cannot and will not solve your problem. Not only don't they have a phone number, but they also don't even answer their email especially when you need them the most (crazy to think that a publicly traded company would be like that).

In this post/complaint you'll learn how you DON'T have any control over your crypto and you can basically expect Coinbase to screw you over at any time! Please note if you're currently using their platform to buy crypto.

Essentially, here's what happened and why I call them scammers:

On July 24 I submitted a complaint because when I logged into my Coinbase account had a message popping up saying that I owed money to Coinbase ($2000 to be specific). I had a problem paying that money because what happened is they tried to withdraw this money from my bank account. Actually the truth is that my bank account got shut down (they didn't give me an explanation) so Coinbase couldn't collect their money when they needed it. So yes the bank account had more money than what was owed, but it got closed so these guys could not get that amount.

Look I had no problem paying my "debt" to Coinbase but they wouldn't let me pay with cash... the only way I could pay now was by SELLING my crypto to them directly - that was the only choice they gave me!

Of course, I didn't want to do that because the crypto market was way down - the value of my crypto was 40% less than it was before, resulting in $960 loss for me! I was holding as many of you guys, hoping it would go up in value so NO I didn't want to sell it at a loss by the end of the next day (July 25th - the deadline they've automatically set) when I had CASH. Yes I had money, I wanted to pay and I could easily pay, but their platform didn't allow me.

I told them I disagreed with this TERRIBLE way for paying what I owed! I even told them the following in one of my emails to them the following:

"Not being able to pay with US dollars when I have them doesn't make sense to me. Just let me ADD $2000 to my Coinbase account as usual so I can pay what I owe you or send me a bank account to send the money to and just fix the issue. There are so many solutions that don't INVOLVE you selling my crypto forcefully.

I can't believe that you will forcefully sell a user undervalued crypto at a loss for the user."

Now, as you can see, I was pretty desperate at this point - I couldn't believe that they would give a user only 1 option which was more than terrible! I had the money, but their platform didn't allow me to deposit any new money. It's like going to the bank to pay them what you owe and they say "no you cannot pay with money, you can only pay with gold and nothing else".

I am not in the greatest financial situation right now and for these guys to screw me over so badly really sucks. After 10 days of waiting they came back to me with a generic response and closed the case on me. Coinbase great job - you really care about the customer.

P. s my case number is: # *******
Coinbase I won't stop until you solve my issue. Your terrible business practices won't discourage me to seek justice. I will prove the little guy can do something.