Deirdre W.

The research is great HOWEVER they make it extremely difficult to cancel a subscription. I signed up for a free trial and ended up paying $250 a year because they don't send notification/confirmation emails so I didn't even know I was paying for it. They don't have an option to cancel your subscription on their website and getting though to someone when you call is immensely difficult. Their hours are Monday-Friday 9 am to 6 pm EST yet I'm calling at 1:18 pm EST on a regular old Tuesday and I am going straight to a voicemail that gives me their business hours and forces me to leave a VM for them to call back. I would never subscribe again nor would I recommend anyone to do so. They only care about getting your money. I honestly feel ripped off and helpless because they have my card information and are just going to autocharge it and there's nothing I can do. Well my only recourse will be to call my credit card company and report it but this is just not right!