Deigh C.

Once upon a time, a PayPal customer could receive online customer service for simply making a payment that would be immediately reflected on their PayPal Account Activity page. Thereafter, a PayPal customer would receive an email from PayPal to confirm customer's payment receipt; this in turn was followed by an email from PayPal to confirm a customer's payment was actually processed. Today this same customer service did not occur at all.
To make a simple request by phone for an email confirmation of payment made to PayPal, took 2 hours worth of phone calls that included being transferred to customer service representatives (rep) located around the globe before being connected to a homo sapien who spoke as if there was a brain located between their earlobes.

During another point today, Technical Difficulty (TD) messages appeared on PayPal's website that stated "We apologize our system is having technical difficulty retrieving your information. Please try again later" but WITHOUT AN OPTION TO. SIGN OUT.

RED FLAG SECURITY:

*As PayPal offered no option for a customer to log out of their TD page, the only option a PayPal customer had was to close that page,
*Exposure: during the time when the PayPal TD page was closed and another PayPal page was opened in a new browser, this customer was STILL. LOGGED IN to PayPal: this is exactly the point where a security risk exists.
*How?: Without an option to log out of that PayPal TD page, a customer's PayPal Account is still. Online, and potentially exposed.

In consideration of the concerns with PayPal outlined all the reviews on this website, along with the occasional RED FLAG experienced from PayPal, I invite you to feast on the following random examples of bizarre and inappropriate responses PayPal customer service reps gave this customer today:

"hmm, I'm not sure what we can do, how we can help with this or where to transfer you"
"are we (PayPal) experiencing a glitch?"
"we can't guarantee we can give you a confirmation number for your transaction, oh wait a minute I think I see something, nooh wait, maybenot that's not it"
"wow, maybe we're having a problem with our [PayPal] website"

This experience reveals some serious problems with IT and management at PayPal and should give every PayPal customer great pause for concern on the security of their data.

As for this customer, I'm going to the competition.

For years I've been a regular Amazon.com Prime customer, and had once found their offerings and customer service both to be (past tense) terrific. During these past 6 months however I've observed some changes in the customer experience of this "customer centric company"; several of my orders now arrive minus total quantities, fragile items are not packed well at all or arrive completely damaged, and some missing orders only arrive after a follow up email is sent to Amazon.com Founder, Chairman, and CEO Mr. Jeff Bezos. In one recent month, 10 of my orders have arrived in an abysmal state; upon a review of each parcel it was not the fault of the shipping company.
In the interim, Amazon Prime Movies that were once available for no fee to paying Amazon Prime members are now available for additional fees.
All the while, Amazon.com has raised its annual Amazon Prime Fee to $119.:
"Amazon is justifying Primes 20 percent price hike, to $119 a year, by saying it is more a valuable service than when the fee last rose four years ago"
https://www.washingtonpost.com/news/business/wp/2018/04/27/how-to-get-around-amazon-primes-new-119-fee/?noredirect=on&utm_term=.ca2d4aa7a96

Amazon.com, customer centric or ego centric?
https://slate.com/business/2018/04/amazon-earnings-and-a-media-narrative-thats-out-of-control.html