Deidra D.

Please do not reply to me here that you are taking care of the problem please reply to the Better Business Buereau complaint you are avoiding!

Now From the start of my purchase with Hop2 Travel I had difficulties with communication. I was told that they would be able to offer me a faster, more affordable flight than the flight that I had previously purchased and i unfortunately trusted them. My email address was entered incorrectly and I did not have access to my tickets which took several phone calls to them in order to figure out the issue, only then after a week of trying did I discover the flight was not in fact shorter or more affordable. I then attempted to call and sent nemerous emails in order to request a cancellation or change of the flight that I was mislead about and received no reply. I accepted the fact I had likley been hoaxed and took the flight. Upon my flight I board a 9 hour overseas flight with no personal televisions which I found to be odd for such flight. Of course this may be the problem of Air Canada which was the carrier however I did feel the need to complain to them being as I did not book with them. Fast forward again trying to communicate via phone calls and emails about changing my flight for the sake of my young daughter and myself I was ignored when emailing specific questions about my disatisfation or when calling was told "Sorry call Air Canada if any changes are requested". When speaking to Air Canada I was Told o oh Hop2 could make changes. After 2 hours of phone calls and numberous email attempts I gave up and requested a number of times to speak to a manager in charge. After basically begging I was told the supervisor was busy and would get a call back in 5 minutes or less, of course to no surprise at this point I never received a call back. I am heartbroken my trip was ruined at the end due to time wasted and missed with my military family stationed abroad and feel as if I was hoaxed and mislead by the company on the flight details. I am 100% unhappy with the company and am requesting a refund of my purschse.