Dee Z.

Avoid! Ordered a simple snorkelling kit. Payment taken, order confirmed. Next day I've received an update on the order - delayed 6-9 working days as ordered from the manufacturing company in Italy. Two weeks later - no sign of the order, e-mails sent to find out what has happened - no answer. Spoke to two different sales consultants over last two days - one said the order is going to be shipped next day, the other stated they haven't received it yet from Italy. Poor customer skills on top of complete lack of communication. I have asked to get a full refund immediately due to a fail on their side - this has been processed immediately ( I guess they do know how to do this right...) I would strongly suggest to go with another company and avoid Divers Warehouse!