Dee T.

If I could give them a review of zero, I would. I purchased two pairs of shoes on May 6th and received an email for FEDEX tracking. When I checked the status of my item on May 14th on the FEDEX site, it stated that due to a damaged shipping label my box was sent back to the company and that I should contact the company for further instructions. When I called Jessica London I received terrible, rude, and unprofessional customer service from two representatives (Jose and Joel). The first representative basically told me that I needed to reorder the items with him over the phone and accrue another charge on my card and wait for them to refund me my first order before I could receive my purchase. When I explained to him that I had already paid for my items and I was not comfortable having to purchases for the same order with them, especially since no one contacted me about the items in the first order being returned. I was told to hold on while he checked to see if they could send me my items and the representative never returned to the call. The second representative basically told me the same thing, that if I wanted my order I needed to pay for it again and wait for the refund for the first purchase. The representative was extremely rude and acted as if he would be doing me a favor by giving me a refund and said the first order was damaged as if I were the blame. When I asked for a refund and told them they had poor business practices and that I would report them to the BBB and take legal actions if I did not get my refund, the representative named Joel told me to' "Try It"! I will NEVER I repeat NEVER patronize them again!