Dee R.

Could have saved myself a whole lot of wasted time signing up with Metromiles if i had only checked out the reviews first. Right now i am in the middle of a claim after my vehicle was scrapped by another car whilst i was parked and the driver just disappeared without leaving a note. I reported it to metromiles and everything seems to be going smoothly. They seemed anxious for me to get my car repaired. However things turned sinister when it came to the paying out part. I was supposed to have received payment the following week. That was two weeks ago and i had never had sight nor sound of anyone or anything from metromiles. When i finally caught up with them. ( like chasing a hare) They told me the previous agent no longer worked with the company and claim needed to be checked with the evaluators to make sure the damage was consistent with the claim?. SMH... I told them i was told to choose DD or check the last time i spoke to the agent so why were they now back peddling. After reading the reviews here it was like reading into the future since this unprofessional conduct seems to be the modus operand i of this company. This is quite serious because i have a leased car and needed a professional insurance to look after my vehicle. Seems like ive been had. They said they would get back to me. Ill be reporting them to the dept of insurance if i don't get some satisfaction by the end of this week.