After the payment #AOTAX do not care, no local office in USA. Still struggling to reach them to help in the audit case where they promised FREE After tax Services. You are correct. Their customer service, as well as auditing service, is very poor. After filling with AOTAX, I got an IRS Notice for expired ITIN of my daughter. They are not able to provide proper service and I have to pay an additional $50 to H&R Block to handle my IRS Notice. VERY VERY POOR SERVICE.