Deepa G.

The worst customer service among all the wireless service providers. I feel cheated being trapped as a new customer by offering deals without proper information and tied me for 30 months contract.
I purchased AT&T wireless an online promotion to receive $700 discount with iphone8 trade-in. When I completed my trade in process which took more than a month, I was informed to upgrade my plan which would increase my monthly billing amount by 20$ per month for 30 months.
I spoke to customer service about 10 times before trade-in but no one informed that Unlimited plan is required for this promotion, until they received my trade-in device. Now either i upgrade my plan or pay full amount of device. AT&T accounting manager's response on this is that initially we give full flexibility to our customers to choose what they want but we have a fine print at he bottom which states the terms and condition and it is customer's responsibility to read all terms and conditions before signing up not AT&T's customer reps. There system will not stop you from choosing the options which are not eligible for the promotions. I find this very misleading and a setup to attract new customers. Please opt for any other providers whose service is much better and way cheaper than AT&T and customer service is more supportive and reliable.

The shipping policy on their website says it takes 10 days to ship within India, but i did not receive my order for weeks and customer service kept saying they r working on it, they after a month they said they do not have that piece and they have to cancel the order, i had ordered the suit for an occasion and were depending on it, now i am not in a situation to buy something else so soon. And the customer service had nothing to do in return just a pretyped apology letter, their service sucks, how can they sell something online that they don't have in stock. I will not recommend online shopping at indianroots.com at all.