Deena D.

I have been a customer of Catherine's for years and never had reason to complain about anything I bought from them. However, it has been a few years since I purchased anything. My sister told me about some jeans she bought recently so I thought I would give them a try. I bought them online in June 2021 and received them in July. I had to have them hemmed so didn't wear them until toward the end of July. I don't leave the house much so I only wore my new jeans once or twice a week for a few hours each time. A few weeks ago I was pulling them on and realized the waistband had completely separated from the jeans for about 2 to 3 inches. So, I took them off and then saw a hole the size of a dime where the brad holds the pocket on the jeans! I was mortified thinking I just showed off my underwear at the grocery store to whomever might have been behind me! So, I called customer Service and told them what had happened and the lady I spoke to told me to email all the information with some pictures and I should hear back within three or four days. So I never heard anything and after a week and a half I called back and that person told me that's not what should've happened and told me basically too bad so sad! I asked to speak to a manager and he basically said the same thing. I had asked for a replacement pair of jeans or a refund and they basically said no that my 30 days to return something was long past and so they wouldn't do anything. At that point it had been about 2 1/2 months. I don't think a $50 pair of jeans should have fallen apart that quickly. Anyway I was mad and frustrated so I told the guy screw you and your company and he told me same to you. Needless to say I would give them a rating of an F and I will never buy anything from them again.