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To update my review, I just never received my package. I had to call UPS who verified that a package was dropped off at USPS, then I had to call USPS who verified that they never received anything. I don't know what happened, but after the hassle of figuring it all out I was fortunately refunded.
I purchased a large order on Black Friday when trying to find book deals online. I'd never heard of Book Outlet but I trusted the websites that recommended them for their Black Friday sale (30% off their regularly discounted prices). When I looked up reviews on here, I realized that some of the books might be damaged, which is NOT clearly communicated on their website (I was ordering on my phone). I looked at my order and saw only two books were scratch & dent, according to them the rest would be fine, so I placed the order. I received a shipping confirmation and the money was taken about a week later. A month later, I have nothing. The tracking number they gave me works at both UPS and USPS. It looks like they used UPS to ship to USPS, which I don't understand. Tracking shows a package delivered to USPS from UPS, but nothing from there. USPS tracking says they're still waiting for the package expected on December 7th. I've had to file a missing mail request. When I called BookOutlet, they told me USPS has just been slow to update their tracking information because of the holiday season, but that doesn't explain how the package is just missing when other mail is arriving on time. I have to call back now to try to get a refund, though I'd rather have my books. Glad to see other reviewers on here are having the same problem, not because I wish this on them but because I know this experience is not just a fluke.
This is the first time Ive ever written a review for a business and Im only doing it because I genuinely dont want anyone else to make the mistake of ordering from Stagestores.com. I placed my order and it wasnt until half my order arrived at my house that I received an email saying the rest of my order was cancelled because they ran out of stock (something that seems to happen a lot). I told them I should have at least been notified sooner, and said I would be returning the rest since what I really wanted was what they cancelled (the rest I bought to qualify for free shipping). Customer service told me through email that the return was free and postage was already paid. Turns out, the return label in the package is NOT even an actual mailing label! Its just a receipt with a barcode for them to process their return. I cannot ship these items through a carrier with it unless I pay for it myself. I called, waited forever, they called me back, customer service was polite, and they said theyd email me a proper label. Well, nothing came. Ive emailed them back multiple times for days and days to get an actual return label and no one responds! I had a bad feeling ordering from this place because of the negative reviews, and I wish I would have listened. I did actually get my money refunded for the first item (I was a lucky one), but Im starting to doubt if Ill even get refunded for the rest (even IF I can send it back). Please, things might be cheap here, but theres a high chance you will pay for things youll never get, or that you will be stuck with things you cant return if you want to (unless you have a brick and mortar store around). This place is practically gambling. If youre still on the fence because youre thinking YOUR order wont go wrong, I thought the same thing. Please dont shop here.
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I ordered 2 books at a total cost of $28.39 and received an email advising one of the books...
I built a cart of 18 books. Once I went to check out and created an account it cleared my cart....
