Dee H.

I had an appointment scheduled for over a month. The first time, the mechanic had an issue and had to reschedule. The next few weeks we had bad weather and it wasn't going to work. All understandable.

This past week, we were looking forward to finally having our truck fixed. The day prior, mechanic confirms he is coming. The day off - no show. I message him. No response. I contact customer service and they tell me that they are unable to provide the service and I should look for a local shop.

I could have been looking for a local shop for over a month but I had an appointment with them. The customer service responses all appear fairly automated as no one can tell me WHY they couldn't tell me that the service was unavailable a month ago and why the mechanic confirmed the day before. They keep repeating the same automated sounding response.